Financial Services

Scaling Onboarding by 400% for a Global Fintech

Apex Financial Group

10 days → 6 hours onboarding 64% reduction in drop-off 38% lower ops cost 50K+ customers/month handled

01The Challenge

Manual KYC verification and onboarding for 50,000+ new customers per month was creating a 10-day average wait time, leading to high drop-off rates and customer dissatisfaction.

02The Solution

Deployed North Rays browser automation to orchestrate document upload, OCR validation, sanctions screening, and approval workflows across 12 legacy systems — all without altering existing infrastructure.

03The Result

Onboarding time dropped from 10 days to under 6 hours. Drop-off rate fell by 64%. The compliance team shifted focus from manual checks to exception handling, cutting operational costs by 38%.

At a Glance

Client

Apex Financial Group

Industry

Financial Services

10 days → 6 hours onboarding

64% reduction in drop-off

38% lower ops cost

50K+ customers/month handled

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