Government & Public Sector

Automating Grant Application Processing for a Government Agency

Department of Economic Development

45 days → 8 days processing 73% applications auto-processed 15K+ applications per quarter 4.7/5 applicant satisfaction

01The Challenge

Processing 15,000+ small business grant applications per quarter required manual data entry, document validation, eligibility scoring, and cross-referencing with 4 government databases.

02The Solution

North Rays automated document OCR, database cross-referencing, eligibility scoring, and routed borderline cases to human reviewers while auto-approving/rejecting clear-cut applications.

03The Result

Average processing time fell from 45 days to 8 days. 73% of applications now auto-processed. Staff focused on complex cases. Applicant satisfaction score improved from 3.1/5 to 4.7/5.

At a Glance

Client

Department of Economic Development

Industry

Government & Public Sector

45 days → 8 days processing

73% applications auto-processed

15K+ applications per quarter

4.7/5 applicant satisfaction

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